I recently bought a used Honda Pilot from here and had a great experience! I worked with Brian who was great about not pressuring me into anything and answered all my questions while I inspected and test drove the car. I had asked to do a pre purchase inspection before buying the car, but they instead asked me to buy the car and pay $150 for a "cool-down period" where I could return the car for all my money back in two days if I didn't like it or the pre-purchase inspection turned something up. I agreed without realizing that there was also a $500 restocking fee if I wanted to the return the car later. I didn't really appreciate that, but when it became clear after the pre-purchase inspection that the AC didn't work, I contacted Honda of Oakland, and they immediately were willing to diagnose the issue for me for no charge (normally almost a $300 service), they also fixed the problem (replaced the compressor) at no charge! AC is normally a money pit to fix! Additionally, I was very impressed with the service department. My service advisor (Hong Nong) gave me a very clear explanation of what might be wrong, how they would try to diagnose/fix it, and what the timeline would be. He was also flexible with me when I ran into traffic and showed up shortly after their closing time to pick up my car. Overall a great experience and would definitely recommend buying a car here.

Excellent service from start to finish , John in service department was perfect, communication was 100%

Staff was very helpful, and fast to start my service. Even though it took about 3 hours, it didn't feel like it. Nice waiting area for customers. I got caught up with watching the Dog Whisper and even had lunch waiting. When my car was ready, a staff member drove my car to me as I was waiting in the front. Great Service

If your looking to buy a car go to Oakland Honda ask for Julie she is the best thanks to her she really blessed me

Everyone there in Oakland, Honda is extremely helpful. My experience there was more than five stars. I would recommend everyone by the next car at Oakland Honda. where I bought my Honda prologue

Max Cubas was an outstanding service agent, he was a clear communicator, responsive to my concerns and delivered all that we discussed. He is pleasant, efficient and helpful. What a great asset to your team!

Huge thanks to the entire team at Honda Oakland, everyone was super helpful making the process smooth from start to finish. Big shout out to Syed for helping me get started in the browsing process. An extra special thank you to Jonathan for not only helping me make my final choice, but also for staying way past his shift just to make sure I had a proper send-off once everything was wrapped up! I appreciate the great service!

Everyone from the scheduling coordinator, the salesperson, the manager, and financing person was excellent. Honda of Oakland runs an efficient, smooth operation, and I highly recommend it to anyone seeking a new or used car.

It is great working team and great service. It is the best of the best service that I ever had.

Excellent and responsive staff

In and out, great customer service.

A wonderful car-buying experience, thank the staff Said. Thank you, Jonathan. They have given me very good service.

Ask for John and you will be in great hands.

Matthew was responsive, attentive and clear. The work was done very well and quickly. Thank you!

Great customer service

Great & swift/honest service including a courtesy ride to bring you to and from the service garage!

Fast and efficient

This was my first time visiting honda of Oakland. Right from the guy who picked up the phone and answered, to the guy in service, John, who helped me, everyone was extremely nice and courteous.. The driver, I cannot remember his name, he was very personable as well. One of the best Service experience I had in a long time.

Matthew was the best , best customer service and very helpful

I’ve been bringing my Honda (two vehicles) to the Honda of Oakland service department for over a decade and ongoing. Service (while slightly higher in cost comparatively speaking to standalone mechanics and other service centers) is swift and I can be ensured work is done to Honda’s specifications which keeps my vehicle running properly on the roads, keeping me and my family safe. Customer service is average and you’ll be fortunate to work with the same advisor over a long period of time. Nonetheless, I feel my service needs are taken care of with zero upsell on service each time I bring my vehicle for scheduled maintenance. I’ll continue to use Honda of Oakland until it no longer meets my needs and quality of service. My past two advisors over the last 3-4 service visits have been honest, helpful, and professional.

Scheduled my appointment and received quick service, even quicker than I was quoted at the beginning. Glad to have gotten my service complete and still had a bit of my Saturday left to enjoy.

Very good customer service

Since Day one of my journey @ Honda of Oakland the professionalism & care of the staff & facility have been second to none I'd highly recommend them to anybody who cares about quality of service & also integrity from operations to customer service relations to give honda of Oakland a try👌.

Recall was done but it seems like it hasn’t been uploaded.

Excellent customer service, positive, friendly service staff, efficient work process. For a dealership’s service department, this is the best one I’ve ever been to.

Professionally handled service I come to expect from Honda. I would definitely recommend. Incredibly helpful and very knowledgeable.

Great customer service; quick, fast, and courteous.

Got in, got my exact car I wanted, no hassle, just friendly people. Didn't try to up-sale me paint protection. Easiest time buying a car I have had.